Shipping Policy

1) International orders may have extra taxes, customs duties, or fees. These charges depend on your country and are not controlled by us.

2. Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

3. If a delivery is refused due to customs charges, we will not be able to offer a refund or re-dispatch the parcel, and any return or re-importation costs will also be charged to the customer.

4. Shipping charges are calculated at checkout based on the delivery location and outfit weight.

5. For nationwide orders, delivery usually takes around 5–7 business days once your order is ready for dispatch.

6.     International deliveries usually take 4–10 business days after dispatch, depending on the destination and customs clearance process.

 7)  Please note that the 3–5 working days delivery timeframe begins once your order has been dispatched, not from the date the order was placed.

 8) For any questions or concerns regarding your order, feel free to reach out to us. Our team will be happy to assist and will treat your query as a priority.

 9)     If you need your outfit sooner than our standard timeline, priority processing may be available at an additional cost.

 10 ) Once the urgent fee is paid and the timeline is confirmed, we’ll ensure delivery within the agreed timeframe. If we’re unable to meet it, the urgent fee will be fully refunded. 

 11) Once your order has been dispatched and handed over to the courier, we are not liable for any lost, stolen, or delayed parcels. However, we will gladly assist in coordinating with the courier to help resolve any delivery issues.

 12 ) Customers are responsible for providing accurate shipping details at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

 13)     We aim to deliver every order on time; however, delays caused by couriers, customs, weather, or public holidays are beyond our control and we cannot be held responsible for them.